I recently bought a used 2009 Volvo from Los Angeles, and when I drove it back I wanted a local shop to take a look at it. I always prefer to find a shop that specializes in one or two makes. As a car guy, I honestly believe "Jack of all trades, master of none". I had a Honda shop work on my 14 years old Honda so when I bought this car, I know I needed a Volvo shop. I first came across Fast Lane European on Yelp. I filter Yelp reviews by how many of the reviewers that left reviews also left reviews at other places, because then you know that they are active reviewer and not paid shills. Fast Lane European had a bunch of reviews from people who are active Yelpers, not to mention they are walking distance from work, so I decided to give them a try. I've since used them five times in the two months I've had my car, and here are my thoughts. 1. Post-purchase inspection: Like I said, I bought a 2009 Volvo C70 from Los Angeles. When I ought it back I called Fast Lane European. Mason, the owner, answered and was able to fit me in for an inspection an hour later. He found a few problems and told me to go down to the local Volvo dealer to get them fixed under warranty. The whole encounter was pleasant and profession and my impression is that he is someone who takes pride in his work. Left happy, had the local dealer fix my problem. 2. Two weeks later I decided to get a trailer hitch installed. I ordered an aftermarket part from the internet based on my research, called Mason and made an appointment, and left the car with him. Got a call later and found out that part doesn't actually fit. When I went to pick my car he said there was no charge since he couldn't install it. Despite my insistence that he be paid for his time, he declined my offer to pay him. 3. A few weeks later I needed my 60k service. I need a few others thing done, so I called and set up an appointment. He ordered all the parts for me, had them ready when I brought the car in, and did the work in less time promised. Price is fair and there were no surprises. 4. Two days before Labor Day weekend I had a mishap on a Wednesday night. I called his first thing Thursday morning and he said to tow the car there. Turns out that I did more damage than I thought, which involved ordering new rims, new tires, and what not. Despite being completely booked for that Thursday and Friday, he managed to squeeze me in. He was honestly that he can't promise the car will be done before the weekend, but despite a repair that involved some serious logistics like involved ordering parts and going to tire shops, he managed to get my car done by Friday evening, which saved me rental car fees for the long weekend and I was able to go on my road trip. At the end of the day despite having a few more cars to work on, he took the time explaining AND showing me everything that was done. At no point did I feel like he was rushing me out of the door. 5. My audio system developed a buzzing noise that was most definitely not there two weeks ago. Today I took it to the local dealer since it was an warranty repair. When I picked it up they told me it was "normal" and basically told me that I need to live with it. I'm not a confrontational person so I was not going to call the mechanic at the dealership a liar, but I know that problem did not exist so when I left the dealer I took the car to Mason, without an appointment. 15 minutes and a small replacement audio jack later, that noise is gone, proving that I was right all along. Fast Lane European: 1, local dealer: 0. Every encounter I've had with Mason and his team at Fast Lane European has been professional, courteous, and they've been more than accommodating when I've been in a tight spot. In the last case, the took the time to figure out the problem that the dealer didn't. I count myself a very happy customer and I'll continue to go back to them as long as I live in the area and own a Volvo.