Reviews

Free Second Opinion

Bring your recommendations in writing from another repair facility and we can can confirm or deny their recommendations. We want to get you and your vehicle back in the fast lane as quickly and as smoothly as possible.

Please note: visual inspection only, does not apply to electric repairs or deciphering codes pulled from a code reader.

5

I stopped by as a new customer, and received a warm welcome, advice, and the information I needed to take care of my new vehicle. They made room in their schedule right away, and Joe was extremely knowledgable and helpful. I am bringing my car in next week for service, and Fast Lane is coordinating additional service with the MB Dealership for warranty work. Thank you so much! I would recommend this business highly.

Thank you for choosing us Liane! We're so glad we were able to help you!

- Fast Lane European
4

The best alternative to a European car dealer service center. Mason was great in helping out with the issues.

Thank you Abhinav! We look forward to helping you take care of your car!

- Fast Lane European
5

I was very pleased with quality and timeliness of the repairs. I was also very pleased with how the insurance claim for the broken window and damaged door lock was handled. As usual Mason was very upfront and kept me well informed throughout the overall repair process. The estimates were reasonable and there were no surprises. He clearly takes pride in his work so as a customer I appreciate that.

Thank you for your review James, it's a pleasure to help take care of your car.

- Fast Lane European
5

3 photos I just had quite an amount of work done to my car this past week. I wanted to give props to Joe Pacella at Fast Lane European on Stevens Creek. There was a lot going on with the car and he took the time to talk me through what the options were and the best approach to take. If you're looking for a small shop that works on Mercedes, BMW, Mini and Volvo - This is your shop! Very impressed with the entire experience. The other good piece of news is they aren't charging you dealer prices on services. Thanks guys!!

5

I’ve been searching for an auto service shop and got this with a good rating and I was not wrong in choosing them over the other shop I found since they did an excellent job in fixing the problems in my bmw 330i. They even fixed the loose window trim in my car for free and I really appreciate it. Mason also did a good job in explaining all the problems in my car before and what they did to fix it. Pricing seems fair to me. Highly recommended. Felix V.

5

This place was highly recommended by someone who brought her old Volvo to Fast Lane. Terrific experience all around and I'll be bringing my Volvo back here for servicing in the future. The owner (Mason) and Mike are professional, knowledgeable, honest, and courteous both on the phone and in person. It was easy to get an appointment and they kept me updated on progress via calls/texts, and clearly explained what was needed. The car was ready in less than 2 days and they set me up with a free rental car from Enterprise. The icing was that my car got the best car wash and interior cleaning -- better than I've gotten at an expensive car wash. Such a nice surprise at pick up! Much better value and all around superior service than the Volvo dealership down the street.

Wow thank you Anna! We're so glad you are happy with your Volvo service and even happier we can be your dealership alternative!

- Fast Lane European
5

It's been years since I've been bringing my cars to this place. From my 7 to my i3 and now my Z, Mason and his team have continued to demonstrate professionalism, transparency, quality and low prices compared to the scam artist dealers that just recently screwed up my ABS sensors and quoted me over a $800 for something mason did for half this past weekend. I've read through several of the 1 Star reviews and wow, totally unwarranted. I wish there was a way for other consumers to respond to other consumers ridiculous reviews. These folks obviously don't understand how honest and great of a shop Mason runs. Mason is the first honest mechanic I've ever dealt with in my life. I took my 7 to Stevens Creek BMW and they told me I needed to pay over $2K to fix a coolant leak in my engine. Skeptical of SC BMW's claim, I decided to take my car to Mason to check it out. Mason had the car for the day and called me back saying my steering fluid lines were likely the culprit, a $1300 job. However, he didn't stop there. Before he would proceed with the job, he suggested that I steam clean the engine for $65 to make sure that was indeed the only source of the leak. I reluctantly agreed thinking this was yet another way for another mechanic to juice as much money from my wallet. The next day he calls me back and said he figured out the source of the leak and fixed it. I'm thinking to myself, well there goes $1365. I immediately ask, "so what's the damage?". Mason replies, "$65, the price of the steam clean." Shocked in disbelief, I ask him again, "how much did you say again?" Mason calmly responds, "$65, it was just a loose bolt." I don't think I'll ever go to another shop again. Finally, I found a trustworthy mechanic. Read more

5

By far the best...stright to the point and gets the job done...glad i found the fast lane european keep up the good work thanks guys

Thanks very much for choosing us for your European auto repair.

- Fast Lane European
5

Mason and his crew are amazing, I was able to schedule a next day appointment for service. Even though I underestimated the traffic and was late, they were extremely patience, able to finish the job on time, and took extra care of my car. Thank you Mason and crew, wonderful job!

Glad we could help you with your European auto service!

- Fast Lane European
3

Ok service

Nagendra: Your 2011 BMW 535i, was referred to us from America's Tire on Stevens Creek on 11/20/18. We repaired the damaged lug bolt threads and installed a new lug bolt, in order to properly secure the left front wheel. All of this was done at no cost to you or America's Tire. Thank you for your review.

- Fast Lane European