Reviews

Free Second Opinion

Bring your recommendations in writing from another repair facility and we can can confirm or deny their recommendations. We want to get you and your vehicle back in the fast lane as quickly and as smoothly as possible.

Please note: visual inspection only, does not apply to electric repairs or deciphering codes pulled from a code reader.

5

I have been a customer for a while now servicing my Volvo XC90. We had a problem this week, I made an appt and they diagnosed and resolved it quickly. Highly recommended for both small or bigger jobs.

5

Mason is great. He's honest, communicates very well, explains everything thoroughly, gets things done promptly- and you just feel very comfortable leaving your car with him to fix or take care of. Our 2010 M3 had only gone to the dealership but after the extended warranty was over, we had to find a new place to take the car for all those lovely BMW problems and lights popping up. He is very, very adamant about only using BMW parts. (We once took the car elsewhere for an oil change once (and never again!) and he wouldn't clear the light for us until we confirmed what kind of oil the other guys used- love that.) That one time we took the car elsewhere, they told us we needed to have the water pump and thermometer changed. I brought it to Mason, and no codes came up- so he thoroughly checked the vehicle and he did some minor updates with the system but the water pump and thermometer did NOT need to be replaced! (Saved $1500 right there.) AND, I don't know where he washes the cars after he's done with them but both times I got my car back from him, they were literally the best car washes that the car got. SUPER CLEAN. :) We will be dedicated clients to Mason and will refer anybody that asks for a good shop to Fast Lane! Thank you, Mason!!

5

Pros: Fast Honest Reasonably priced Fast communication (even when the shop was closed) Free second opinion Cares about the customer Has integrity Cons: Not a damn thing!! I would like to thank you for being so honest and upfront with what my x5 needed. I have never heard of a free second opinion and I truly truly appreciate that!! There are not too many shops out there who would do that. That says a lot about the way you run your business. Your shop will be the FIRST recommendation to all our family and friends.

5

1 photo 1 check-in These guys know their stuff got me in and out in 45 minutes for a full fluid flush and diagnostic. 2005 BMW 328 serviced and done right

5

Mason is the best, no question. When I left Cambridge, UK, I didn't think I'd find someone as thoroughly honest and dependable as Dave at AutoKare, but now I've found Fast Lane European, I'm a happy man. I brought in my 2007 V50 (just bought used from not-quite-reputable dealer), and Mason immediately got it up in the air and we poked around the car together. I'd just taken it to the local Volvo dealer, and Mason pointed out all the stuff that they'd missed - the broken engine mount and the leaking shocks were the obvious ones. When he fixed all that (at a very decent price), I was just leaving when the electrical system totally failed. Mason and his mechanic pushed the car along the road back to his shop, arranged for a rental, and fixed it by the end of the next day. Totally went above and beyond for someone who was not even a loyal customer - he'd only met me that day. What a hero. I wouldn't dream of taking my car anywhere else now. Outstanding service.

5

Bought a car here in Oregon that was serviced at Fast Lane according to the oil change tag; called Fast Lane to see what service records they had and Mason was super helpful. Informed me of the service they performed and any notes their techs wrote down about the car. Honestly I've had more trouble getting information from shops I was paying for service, so I really appreciated Mason answering all my questions thoroughly!

5

I am always skeptical when you see a place get 5 Star reviews but here I am, writing my own 5-Star review. I found Fast Lane European after a 5 hour search for a new shop (yes, 5!). I take meticulous care of my car and I'm picky with who I entrust to work on my car. My 540i's timing chain was making noise and I needed a nearby shop to do the work. I've done Dinan and normally do German Motors but they were too far off, so I decided to give Mason and Fast Lane a try. Based on his stellar reviews, it was worth a chance. I'll make a super-long story short. Mason provided a loaner car which was a HUGE plus for me. I'm very busy with clients and I needed to get around. The timing chain was confirmed and cost nearly $4k. Major work! When I got the car back, I noticed it was "off."The next day my suspicions were confirmed as the car started to tremble. I parked it for the weekend and took it in on Monday. Mason was very accommodating and arraigned another loaner and took his time inspecting everything to make sure the car was 100%. He inserted a time-cert for a stripped thread, replaced a few parts that he noticed needed replacing and went well above and beyond in his servicing my car. He included the repairs as part of the previous and not once did he try to nickel and dime me. I can personally say that other shops have lost out on hundreds/thousands because I just stopped going back due to attempting this. So Mason impressed me not just by the way he conducts his business but also how he represents himself. He is very personable and knowledgable and is full of integrity. Rare words associated with an automotive shop. Everything you read about him here on Yelp is true. So, now I've got my car back and she's running exactly the way I know her to run- smooth, fast and powerful! Thanks Mason. Would I recommend Fast Lane European? Absolutely!!

5

Mason is a great guy. Brought my E92 335i in for some minor repairs and he ended up working with my warranty company and having two new turbos installed and my oil pan gasket replaced!! This is the kind of shop where you just feel comfortable leaving your baby.

5

I've been to Fast Lane European a few times and now it's clear to me why they have all five-star reviews: they're simply awesome at what they do. Mason is a fantastic person to deal with and every time I leave here, I feel as though he genuinely cares for his customers. I've had a lot of vehicles over the years and been to a lot of repair shops, but this is easily the best. The rates are very reasonable and they use genuine parts that you would find at the dealership. Often times, they'll make suggestions to do certain repairs/maintenance while other work is being done to save on labor. I really appreciate this. On my wife's Audi, we had to replace both valve cover gaskets and Mason suggested we do the plugs while those were off because the labor would be minimal. Do you think the dealership would suggest that? Nope. Overall, a solid five stars from me and I'm making an appointment for our other car as soon as possible. My wife's car is driving great, of course, and I cannot see any reason to take your European car anywhere else. It is so refreshing to find an honest, talented mechanic not out to scam anyone!

5

I was Mason's first customer almost 3 years ago. Since then both my V70 and my wife's S60 were serviced here on a regular basis. So happy we found Fast Lane!